Online Purchase Terms and Conditions


All users of this site agree that access is subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

Shipping Estimates and Delivery

Estimated ship times are located on each product page. Please note estimated or approximate ship dates are subject to availability by the manufacturer. If an item is out of stock or on back order we will notify you. We will contact you with a shipping date, you will be given the option to cancel the merchandise or keep order as is. Occasionally, issues arise when a manufacturer experiences a backup in production which could delay your order.

Delivery and ship to addresses are to physical locations only within the contiguous 48 United States. (NO P.O. BOX ADDRESS).

Our preferred white glove shippers will call you to arrange delivery. You must be present to inspect and sign for delivery. If you are unable to keep your scheduled appointment please notify the shipping company in advance of them living the warehouse with your order. If you are not available to receive your order has scheduled a redelivery fee will apply and paid directly by you.

Please note it is possible for an order with multiple items to ship from different locations delaying in the shipping of your complete order.

Freight Curbside Delivery - You must be present to inspect and sign for delivery. Please make note of any minor or major damage on the bill before signing and while the driver is present. If damage is present on the outside of the box or package, ask the driver to wait while you inspect your furniture. If you notice any damage please notify the Freight Company and Walls Within. Damage resulting from shipping is the responsibility of the freight carrier and the receiver must file a claim. 

If the driver is out for delivery and customer is not available, there will be a re-delivery charge. Prices vary depending on location.

It is very important to communicate any damage with the shipper at time of delivery.

Any additional charges/services requested will be charged accordingly, requiring lift gate/inside delivery and no prior notification was given.)

UPS – Fed Ex- USPS Delivery – Upon delivery, inspect merchandise for any damage that may have occurred in transit and contact us immediately. Note any claims for damaged items must be made within 48 hours. Claims made after the 48 hours window will not be accepted and are unable to be returned. Keep all contents of original packing and boxes.

Several of our products feature free shipping. If for any reason you need to return an item with free shipping, the refund you receive will be for the item price minus the standard shipping cost. If you opt to exchange your free shipping purchase for another item that also had free shipping, a standard shipping charge will be added to cover our costs. The only exception to this policy is if an item received is defective, in which case it will be replaced with no additional shipping fees.

Walls Within does everything possible to assure a smooth and prompt delivery of your merchandise. However, there are circumstances that are out of our control that may arise and result in a delay in the production or delivery of your items. We do our best to give accurate lead times for each furniture manufacturer but estimated lead times are not a guarantee of a specific delivery date. We welcome your inquiries as the estimated delivery time approaches and we can follow up to give you a more specific idea of your ship date at that time. Also note that shipping time for freight items (this includes, furniture and some rugs) is approximately We act as your liaison to best assist you in a prompt delivery but again, there are variables that are out of our control as we are considered a third party.

Non-Eligible Returns

Custom Orders - Special Order – Made to Order – Handcrafted Merchandise - Items beginning with SKU LETTERS-"CRW"

All Custom, Special Order, Made to Order, Handcrafted and Final Sale Merchandise cannot be cancelled or refunded at anytime. NO EXCEPTIONS!

All Furniture including Outdoor Furniture, Lighting, Custom Made Pillows, Monogram are en-eligible for return.

Custom Made Furniture

The nature of our handcrafted furniture is made from start to finish. Many Old World techniques that have been passed down from generation to generation are used to construct or create these one of a kind pieces. The individual workmanship of the artisan may cause slight differences in measurements and finish. Solid wood products constantly respond to their environment, some splitting, cracking, chipping and glazing may occur. These abnormalities are normal and not considered structural. Created to replicate an antique find, these imperfections add warmth and character to the finished piece.

Eligible Returns

With certain exceptions you will be able to return your item. You must notify us within the 48 hour window.

All returns must be authorized RMA (Return Merchandise Authorization). Any product returned without authorization will be sent back at your expense no refund will be issued. Authorized returns must be in unused condition and must include all the original packaging, accessories, documentation, or merchandise will be sent back to you at your expense. Please contact us if you have any questions regarding an item’s eligibility for return.

Returns will incur a service fee plus a manufacturer’s restocking fee of 10% -30%. Service fee and Restocking fee are based on the regular price item. Please contact us if you have any questions regarding the fees associated with your authorized return.


In pursuant to our Manufacturer’s and Artisan’s warranty guidelines, Walls Within complies in accordance to all warranties issued to the purchaser by the manufacturer. We highly recommend you to contact us for warranty information on the product you are interested in before purchase.

Use of Our Site

Age Restriction

No one under the age of 18 is permitted to use this website without the consent of a parent or legal guardian. By using this site you affirm that you are over 18 years old. Impersonation of others, or visitors is prohibited.


Walls Within does not condone any form of harassment, obscene or abusive language on Walls Within website, e-mail or chat this behavior is strictly forbidden.

Errors Inaccuracies and Omissions

Great care has been taken to ensure that the information provided on this website is accurate. However material on this website may contain typographical errors, omissions and other inaccuracies that may relate to product descriptions, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies, omissions and to change or update information or cancel orders if any information in the service or on any related website is inaccurate at any time without prior notice (including after an order is submitted).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the the Service or any related website, should be taken to indicate that all information in the Service or related website has been modified or updated.

In the event that a Walls Within product is mistakenly listed at an incorrect price, Walls Within reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Walls Within shall issue a credit to your account.


This website contains valuable trademarks owned and used by Walls Within. The entire content included in this site, layout of our text, graphics, logo’s, digital downloads data and software including Walls Within tagline slogans “Home trends may come and go.. Timeless beauty never fades. Welcome Home from Walls Within!” “Welcoming family and friends to the table one meal at a time” are the sole and exclusive property of Walls Within and is protected under the United States and International copyright laws.

Walls Within uses a network of designers, independent artisans, manufacturers, distributors and third party vendors. All other trademarks, logo, package designs, product title, imagery associated with these suppliers are published with their consent and not owned by Walls Within, this property belongs to the respective owners.

Copyright 2017, Walls Within ALL RIGHTS RESERVED. Unauthorized copying, reproduction, distribution, downloading, uploading, transmitting, duplicating content of this site is strictly prohibited.